AI communicationassistantfor missed calls, questions, reminders, and updates
QotBot helps teams answer common questions, route urgent issues, send SMS follow-ups, manage consent, and keep customers or patients informed — across voice, SMS, web chat, and future channels.
How it feels
From scattered calls to instant, confident answers
QotBot sits between your team and your customers — answering common questions instantly, routing urgent issues to the right human, and keeping every conversation logged and auditable.
AI Assistance
Answers drawn from your approved knowledge base — nothing fabricated.
Instant Answers
Responds within seconds across voice, SMS, and web chat.
24/7 Support
Your customers get answers even when your team is offline.
Smart Escalation
Sensitive or complex questions route to a human with full context.
Most businesses lose time because communication is scattered
QotBot addresses the five patterns that drain teams, frustrate customers, and create risk.
Missed calls become lost leads
Every unanswered call is a customer who moved on. Most small teams can't staff a phone line around the clock.
Staff repeat the same answers all day
Hours, prices, eligibility, status — the same ten questions over and over, leaving no time for work that matters.
Follow-ups depend on memory
Reminders live in someone's head or a spreadsheet. When they get busy, follow-ups fall through.
Customers don't know what's next
After an appointment, a purchase, or a form submission, silence. Customers call to ask — adding to the queue.
Sensitive questions need a human — fast
Not every question should be answered by automation. Some need a real person, without a 20-minute hold.
What QotBot does
Five core communication modes — each configurable, auditable, and connected to human escalation.
Answer
Respond to common questions instantly, from approved knowledge — without tying up staff.
Route
Identify what the caller or texter needs and get them to the right person or next step immediately.
Remind
Send proactive SMS reminders for appointments, renewals, follow-ups, and next steps — with consent.
Update
Keep customers or patients informed as things progress: order shipped, appointment confirmed, status changed.
Escalate
Route sensitive, urgent, or out-of-scope conversations to a human — with full context attached.
Built for your industry
Each solution area has specific workflows, escalation rules, and compliance considerations.
Healthcare Engagement
Explore Healthcare Engagement →Appointment reminders, medication adherence, patient intake routing, and post-visit follow-ups — with built-in escalation and compliance controls.
One console — six modules
Everything your team needs to answer, follow up, manage consent, and audit every communication.
Inbox & Conversations
Calls, SMS, and chat in one place with full transcripts and escalation history.
Contacts & Consent
Profiles, tags, opt-in/out ledger — every consent event timestamped and auditable.
Knowledge & Playbooks
Approved answers, guardrail prompts, escalation rules, and reusable response flows.
Campaigns & Reminders
Outbound SMS reminders and updates by segment, with STOP/HELP enforcement built in.
Integrations
Phone, calendars, EHR, commerce, POS, and CRM — connect the tools you already use.
Analytics & Audit
Volume, resolution, assists, opt-ins, and tamper-evident audit logs — no vanity metrics.
From question to answer, reminder, or human follow-up
Four steps from connecting your channels to reviewing outcomes.
Connect your channels
Point your phone line, add the web widget, or configure SMS. QotBot answers where your customers already are.
Load approved knowledge & workflows
Add FAQs, policies, escalation rules, and approved response playbooks. QotBot only uses what you give it.
Automate safe responses & follow-ups
Answer questions, send reminders, recover missed calls by text, and route sensitive conversations to humans.
Review outcomes, consent & escalations
Monitor every conversation, consent event, and escalation from a single audit-ready console.